Further Selected Readings

For those who want to learn more on Knowledge Communication but also on related topics as Knowledge Dialogues, Knowledge Visualization, Decision Making or regarding Experts & Expertise, we have compiled a bibliography with works that we find most relevant.

Knowledge Communication

• Boland, R.J., Singh, J., Salipante, R., Aram, J.D., Fay, S.Y., & Kanawattanachai, P. (2001) Knowledge representations and knowledge transfer. Academy of Management Journal, 44 (2): 393-417.
• Bronne, G.J. & Ramesh, V. (2002) Improving information requirements determination: A cognitive perspective. Information & Management, 39: 625-645
• Card, S. K., Mackinlay, J. D., & Shneiderman, B., (Eds.) (1999) Readings in information visualization: Using vision to think. Morgan Kaufman, San Francisco
• Creplet, F., Duouet, O., Kern, F., Mehmanzapir, B., & Munier, F. (2001) Consultants and experts in management consulting firms. Research Policy, 30: 1517-1535.
• Deshpande, R. & Kohli, A.K. (1989) Knowledge disavowal: Structural determinants of information processing breakdown in organizations. Knowledge, 11(2): 155-169.
• Iselin, E.R. (1988) The effects of information load and information diversity on decision quality in a structured decision task, in: Accounting, Organization and Society, 13 (2): 147-164.
• Janis, I. L. (1982) Groupthink, Psychological Studies of Policy Decisions and Fiascoes, Houghton Mifflin, Boston
• Briggs, R.O., de Vreede , G., Nunamaker, J.F., & Tobey, D. (2001) ThinkLets: Achieving predictable, repeatable patterns of group interaction with group support systems (GSS). Proceedings of the 34th Hawaii International Conference on System Sciences
• McDermott, R. (1999) Learning across teams. Knowledge Management Review, 8: 32-36.
• Pfeffer, J., Sutton, R.I. (2000) The knowing-doing gap: How smart companies turn knowledge into action, Boston: Harvard Business School Press
• Reinhardt, R., Eppler, M. (Eds.) (2004) Wissenskommunikation in Organisationen: Methoden, Instrumente, Theorien, Springer, Berlin
• Schindler, M. , Eppler, M. (2003) Harvesting project knowledge: A review of project learning methods and success factors, in: International Journal of Project Management, 21: 219-228.
• Sharma, A. (1997) Professional as agent: Knowledge asymmetry in agency exchange. Academy of Management Review, 3: 758-798.
• Straub, D., Karahanna, E. (1998) Knowledge worker communications and recipient availability: Toward a task closure explanation of media choice. Organization Science, 9(2): 160-176.
• Szulanski, G. (1996) Exploring internal stickiness: Impediments of the transfer of best practice within the firm, Strategic Management Journal, 17: 27-43.
• Szulanski G. (2000) The process of knowledge transfer: A diachronic analysis of stickiness. Organizational Behavior & Human Decision Processes, 82(1): 9-28.
• Wilmotte, R.M. & Morgan, P.I. (1984) The discipline gap in decision making. Management Review: 21-24 VOL?

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Knowledge Dialogues

• Argyris, C., 1997, Knowledge for action. A guide to overcoming barriers to organizational change, PUBLIC
• Bohm, D. (2000) On dialogue, Lee Nichol, (Ed.) First published 1996, 3rd edition, Routledge, New York
• Ellinor, L. & Gerard, G. (1998). Dialogue: Rediscover the Transforming Power of Conversation. New York: Wiley.
• Eisenhardt, K.M., Kahwajy, J.L., & Bourgeois, L.J. (1997) How management teams can have a good fight. Harvard Business Review, July-August 1997: 77-85.
• Gratton, L., & Goshal, S. (2002) Improving the quality of conversations. Organizational Dynamics, 31 (3): 209-223
• Harkins, P. (1999) Powerful conversations. How high impact leaders communicate. McGraw-Hill, New York
• Isaacs, W. (1997) Dialogue and the art of thinking together: A pioneering approach to communicating in business and in life. Doubleday, New York
• Isaacs, W. (1993). Taking flight: Dialogue, collective thinking, and organizational learning. Organizational Dynamics, 22, 40-51.
• Putnam, R. (1994). Conversational recipes. In P.M.Senge, R. B. Ross, B. J. Smith, C. Roberts, & A. Kleiner (Eds.), The fifth discipline fieldbook. Strategies and tools for building a learning organization. (pp. 260-262). New York: Doubleday.
• Ross, R. B. (1994). Skillful discussions. Protocols for reaching a decision - mindfully. Senge, P. M., Kleiner, A., Roberts, C., Ross, R. B., and Smith, B. J. The fifth discipline fieldbook. Strategies and tools for building a learning organization. 385-398. New York, Doubleday.
• Schein, E. H. (1995). Dialogue and learning. Executive Excellence, 12, 3-4.
• Schein, E. H. (1993). On dialogue, culture, and organizational learning. Organizational Dynamics, 22, 40-51.
• Senge, P. (1990). The fifth discipline. The art and practice of the learning organization. New York: Currency Doubleday.
• Tannen, D. (1998). The Argument Culture. Stopping Americas War of Words. New York: Random House.
• Thomas, J. C., Kellog, W. A., & Erickson, T. (2001). The knowledge management puzzle: Human and social factors in knowledge management. IBM Systems Journal, 40, 863-884.
• Topp, W. (2004). Generative Conversations: Applying Lyotard's Discourse Model to Knowledge Creation Within Contemporary Organizations. Systems Research and Behavioral Science, 17, 333-340.
• Walton, D. (2000). The place of dialogue theory in logic, computer science and communication studies. Synthese, 123, 327-346.
  
  

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Knowledge Visualization

• Arnberger, E. (1993) Thematische Kartographie. Braunschweig (3rd edition)
• Bertin, J. (1974) Graphische Seminologie. Diagramme, Netze, Karten. Walter de Gruyter, Berlin
• Blackwell & Y. Engelhardt (1998) A taxonomy of diagram taxonomies. In Proceedings Thinking with Diagrams 98, 60-70.
• Brodlie, K.W. Carpenter, L.A.. Earnshaw, R.A. Gallop, J.R. Hubbold, R.J. Mumford, A.M. Osland, C.D & Quarendon, P. (1992) Scientific visualization - Techniques and applications, Springer-Verlag, Berlin
• Burkhard, R., 2004. Learning from Architects: The Difference between Knowledge Visualization and Information Visualization, in: Eighth International Conference on Information Visualization (IV04), London.
• Burkhard, R., 2004. Visual Knowledge Transfer between Planners and Business Decision Makers, in: Van Leeuwen, J. P. and Timmermans, H. J. P., Developments in Design & Decision Support Systems in Architecture and Urban Planning. Eindhoven University of Technology, Eindhoven: 193-208.
• Burkhard, R. and Meier, M., 2004. "Tube Map: Evaluation of a Visual Metaphor for Interfunctional Communication of Complex Projects"; Proceedings of I-KNOW '04, Graz, Austria, June 30 - Juli 2, 449-456.
• Card, S. K., Mackinlay, J. D. & Shneiderman, B., (eds.) (1999). Readings in information visualization: Using vision to think. Morgan Kaufman.
• Chi, E.H. (2000) A taxonomy of visualization techniques using the data state reference model, Proc. of the IEEE Symposium on Information Visualization, pp. 69-75.
• Doelker, C. (1997) Ein Bild ist mehr als ein Bild, Visuelle Kompetenz in der Multimedia- Gesellschaft, Klett-Cotta, Stuttgart
• Eppler, M. (1999) Conceptual Management Tools, NetAcademy Press.
• Eppler, M. (2002) Wissen sichtbar machen: Erfahrungen mit Intranet-basierten Wissenskarten, in: Pawlowksy, P., Reinhardt, R. (Eds.): Wissensmanagement: Instrumente und Interventionen, Luchterhand, Neuwied
• Eppler, M. (2002) Making knowledge visible through knowledge maps, in: Holsapple (Ed.): Knowledge management handbook, Springer, New York
• Eppler, M. (2003) The Image of Insight: Using Visual Metaphors to Communicate Knowledge, in: Maurer, H. (Ed.): Journal of Universal Computer Science, I-Know Proceedings, Springer, Heidelberg
• Eppler, M., 2004. Facilitating Knowledge Communication through Joint Interactive Visualization, in: Journal of Universal Computer Science, Vol. 10, Issue 6, pp. 683-690.
• Fayyad (2001) Knowledge visualization in Data Mining, Addison-Wesley, New York
• Galloway, D. (1994) Mapping work processes, ASQC Quality Press, Milwaukee
• Henschel, G. (2003) Die wirrsten Grafiken der Welt. Nachwort von Michael Rutschky. Hoffmann und Campe, Hamburg
• Horn, R. (1989) Mapping hypertext, Lexington Institute, Lexington
• Horn, R.E. (1998) Visual language. Global Communication for the 21st Century. Macro VU.
• Huff, A. (1990) Mapping strategic thought, Wiley, London
• Huff, A. (2001) Mapping strategic knowledge, Wiley,London
• Lohse, G., Biolsi, K., Walker, N., & Rueter, H. (1994): A classification of visual representations, in: Communications of the ACM, p. 36-49.
• Peterson, M. (1995) Interactive and animated cartography, Prentice Hall
• Sparrow, J. (1998) The role of physical representations in knowledge elicitation, Knowledge in Organizations, Sage, Thousand Oaks, pp. 51-78.
• Spence, R. (2001). Information visualization. Addison-Wesley, ACM Press
  
• Tory, M. & Möller, T. (2002) A model-based visualization taxonomy, School of Computing Science, Simon Fraser University
• Tufte, E R. (1985) The visual display of quantitative information. Cheshire, Conneticut
• Tufte, E. R. (1990) envisioning information. Cheshire, Conneticut
• Tufte, E.R. (1997) Visual explanations. Cheshire, Conneticut
• Tversky, B. (2001) Spatial schemas in depictions, in: Gattis, M. (Ed.) Spatial Schemas and Abstract Thought, Boston: MIT Press.
• Veale,T. (1999) Pragmatic forces in metaphor use: the mechanics of blend recruitment in visual metaphors.In: Nehaniv C. (Ed.),Computation for metaphors analogy,and agents (pp.37-51).Springer Verlag, Berlin/Heidelberg
• Wurman, R.S. (2001) Information anxiety2, Que, Indianapolis
• Wurman, R.S. (1996) Information architects, Graphis, Zürich

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Decision Making

• Baron, J. (2000) Thinking and Deciding, Cambridge University Press, New York
• Clemen, R. T. (1996) Making Hard Decisions: An Introduction to Decision Analysis, Duxbury Press, Belmont (CA)
• Gigerenzer, G., & Selten, R. (Eds.) (2001) Bounded rationality: The adaptive toolbox, MIT Press, Cambrige (MA)
• Harvard Business Review (2001) Harvard Business Review on Decision Making, Harvard Business School Press, Boston (MA)
• Hastie, R., & Dawes, R. (2001) Rational Choice in an Uncertain World, Sage, Thousand Oaks
• Kahneman, D. & Tversky, A. (Eds.) (2000) Choices, Values, and Frames, Cambridge University Press, Cambridge (UK)
• March, J. G. (1994) A Primer on Decision Making, The Free Press, New York
• Payne, J. W., Bettman, J. R., & Johnson, E. J. (1993) The adaptive decision maker, Cambridge University Press (Cambridge, UK)
• Plous, Scott (1993) The psychology of judgment and decision making, McGraw Hill, New York
• Gilovich T., Griffin, D., & Kahneman, D. (Eds.) (2002) Heuristics and Biases. The Psychology of Intuitive Judgment, Cambridge University Press, Cambridge (UK)
• Weber, E. U., Baron, J., Loomes, G. (Eds.) (2001) Conflict and Tradeoffs in Decision Making, Cambridge University Press, Cambridge (UK)
  

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Experts & Expertise

• Anderson, J.R. (Ed.) (1981) Cognitive Skills and their acquisition, Lawrence Erlbaum, Hillsdale (NJ)
• Anderson, J. R. (1982) Acquisition of cognitive skill, Psychological Review, 89, 369-406
• Chi, M. T.H., Glaser R., & Farr, M. J. (Eds.). (1988) The nature of expertise, Erlbaum, Hillsdale (NJ)
• Gruber, H. & Mandl, H. (1996) Das Entstehen von Expertise, in: Hoffmann, J.; Kintsch, W. (Eds.) : Lernen. Hogrefe, Goettingen, pp. 583-615, Serie: Enzyklopaedie der Psychologie, Themenbereich C, Theorie und Forschung, Serie II, Kognition, Band 7
• Gruber, H. & Mandl, H. (1996) Expertise und Erfahrung , in: Gruber H., Ziegler Albert (Eds.) Expertiseforschung. Theoretische und methodische Grundlagen, Westdeutscher Verlag, Opladen, pp. 18-34
• Hitzler, R. (1994). Wissen und Wesen des Experten, In: Hitzler, R., Honer, A., & Maeder, C. (Eds.), Expertenwissen, Westdeutscher Verlag, Opladen, pp. 13- 30
• Lunce, S.E., Iyer, R.K., Courtney, L.M., & Schkade, L.L. (1993) Experts and Expertise: An Identification Paradox, in: Industrial Management and Data Systems, 93( 9): 3-9.
• Mieg, H. A. (2001). The Social Psychology of Expertise. Erlbaum, Mahwah (NJ)
• Newell, A., & Simon, H. A. (1972) Human problem solving, Prentice-Hall, Englewood Cliffs (NJ)
• Reuber, R. (1997) Management experience and management expertise, in: Decision Support Systems 21, pp. 51-60.
• Shanteau, J. (1992) The psychology of experts, in: Wright G. & Bolger F. (Eds.), Expertise and decision support, Plenum, New York, pp. 11-23
• Sternberg, R. J. (1998) Metacognition, abilities, and developing expertise: What makes an expert student? In: Instructional Science, 26, 127-140
• Stewart, D. D., & Stasser, G. (1995) Expert role assigment and information sampling during collective recall and decision making. Journal of Personality and Social Psychology, 69(4), 619-628.

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