USI - Knowledge Communication USI - Università della Svizzera italiana USI - Knowledge Communication University of St. Gallen


Further Selected Readings

For those who want to learn more on Knowledge Communication but also on related topics as Knowledge Dialogues, Knowledge Visualization, Decision Making or regarding Experts & Expertise, we have compiled a bibliography with works that we find most relevant.

Knowledge Communication

  • Boland, R.J., Singh, J., Salipante, R., Aram, J.D., Fay, S.Y., & Kanawattanachai, P. (2001) Knowledge representations and knowledge transfer. Academy of Management Journal, 44 (2): 393-417.
  • Briggs, R.O., de Vreede , G., Nunamaker, J.F., & Tobey, D. (2001) ThinkLets: Achieving predictable, repeatable patterns of group interaction with group support systems (GSS). Proceedings of the 34th Hawaii International Conference on System Sciences
  • Bronne, G.J. & Ramesh, V. (2002) Improving information requirements determination: A cognitive perspective. Information & Management, 39: 625-645
  • Card, S. K., Mackinlay, J. D., & Shneiderman, B., (Eds.) (1999) Readings in information visualization: Using vision to think. Morgan Kaufman, San Francisco
  • Creplet, F., Duouet, O., Kern, F., Mehmanzapir, B., & Munier, F. (2001) Consultants and experts in management consulting firms. Research Policy, 30: 1517-1535.
  • Deshpande, R. & Kohli, A.K. (1989) Knowledge disavowal: Structural determinants of information processing breakdown in organizations. Knowledge, 11(2): 155-169.
  • Iselin, E.R. (1988) The effects of information load and information diversity on decision quality in a structured decision task, in: Accounting, Organization and Society, 13 (2): 147-164.
  • Janis, I. L. (1982) Groupthink, Psychological Studies of Policy Decisions and Fiascoes, Houghton Mifflin, Boston
  • Kastberg, P. (2007) Knowledge Communication: The emergence of a third order discipline, in: Villiger, C. Gerzymisch-Arbogast, H. (2007) Kommunikation in Bewegung: Multimedialer und multilingualer Wissenstransfer in der Experten-Laien-Kommunikation, Peter Lang, Berlin, 7-24.
  • McDermott, R. (1999) Learning across teams. Knowledge Management Review, 8: 32-36.
  • Pfeffer, J., Sutton, R.I. (2000) The knowing-doing gap: How smart companies turn knowledge into action, Boston: Harvard Business School Press
  • Reinhardt, R., Eppler, M. (Eds.) (2004) Wissenskommunikation in Organisationen: Methoden, Instrumente, Theorien, Springer, Berlin
  • Schindler, M. , Eppler, M. (2003) Harvesting project knowledge: A review of project learning methods and success factors, in: International Journal of Project Management, 21: 219-228.
  • Sharma, A. (1997) Professional as agent: Knowledge asymmetry in agency exchange. Academy of Management Review, 3: 758-798.
  • Straub, D., Karahanna, E. (1998) Knowledge worker communications and recipient availability: Toward a task closure explanation of media choice. Organization Science, 9(2): 160-176.
  • Szulanski, G. (1996) Exploring internal stickiness: Impediments of the transfer of best practice within the firm, Strategic Management Journal, 17: 27-43.
  • Szulanski G. (2000) The process of knowledge transfer: A diachronic analysis of stickiness. Organizational Behavior & Human Decision Processes, 82(1): 9-28.
  • Villiger, C., Gerzymisch-Arbogast, H. (2007) Kommunikation in Bewegung: Multimedialer und multilingualer Wissenstransfer in der Experten-Laien-Kommunikation, Peter Lang, Berlin.
  • Wilmotte, R.M. & Morgan, P.I. (1984) The discipline gap in decision making. Management Review: 21-24 VOL?

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Knowledge Dialogues

  • Argyris, C., 1997, Knowledge for action. A guide to overcoming barriers to organizational change, PUBLIC
  • Bohm, D. (2000) On dialogue, Lee Nichol, (Ed.) First published 1996, 3rd edition, Routledge, New York
  • Ellinor, L. & Gerard, G. (1998). Dialogue: Rediscover the Transforming Power of Conversation. New York: Wiley.
  • Eisenhardt, K.M., Kahwajy, J.L., & Bourgeois, L.J. (1997) How management teams can have a good fight. Harvard Business Review, July-August 1997: 77-85.
  • Gratton, L., & Goshal, S. (2002) Improving the quality of conversations. Organizational Dynamics, 31 (3): 209-223
  • Harkins, P. (1999) Powerful conversations. How high impact leaders communicate. McGraw-Hill, New York
  • Isaacs, W. (1997) Dialogue and the art of thinking together: A pioneering approach to communicating in business and in life. Doubleday, New York
  • Isaacs, W. (1993). Taking flight: Dialogue, collective thinking, and organizational learning. Organizational Dynamics, 22, 40-51.
  • Putnam, R. (1994). Conversational recipes. In P.M.Senge, R. B. Ross, B. J. Smith, C. Roberts, & A. Kleiner (Eds.), The fifth discipline fieldbook. Strategies and tools for building a learning organization. (pp. 260-262). New York: Doubleday.
  • Ross, R. B. (1994). Skillful discussions. Protocols for reaching a decision - mindfully. Senge, P. M., Kleiner, A., Roberts, C., Ross, R. B., and Smith, B. J. The fifth discipline fieldbook. Strategies and tools for building a learning organization. 385-398. New York, Doubleday.
  • Schein, E. H. (1995). Dialogue and learning. Executive Excellence, 12, 3-4.
  • Schein, E. H. (1993). On dialogue, culture, and organizational learning. Organizational Dynamics, 22, 40-51.
  • Senge, P. (1990). The fifth discipline. The art and practice of the learning organization. New York: Currency Doubleday.
  • Tannen, D. (1998). The Argument Culture. Stopping Americas War of Words. New York: Random House.
  • Thomas, J. C., Kellog, W. A., & Erickson, T. (2001). The knowledge management puzzle: Human and social factors in knowledge management. IBM Systems Journal, 40, 863-884.
  • Topp, W. (2004). Generative Conversations: Applying Lyotard's Discourse Model to Knowledge Creation Within Contemporary Organizations. Systems Research and Behavioral Science, 17, 333-340.
  • Walton, D. (2000). The place of dialogue theory in logic, computer science and communication studies. Synthese, 123, 327-346.

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Knowledge Visualization

  • Arnberger, E. (1993) Thematische Kartographie. Braunschweig (3rd edition)
  • Bertin, J. (1974) Graphische Seminologie. Diagramme, Netze, Karten. Walter de Gruyter, Berlin
  • Blackwell & Y. Engelhardt (1998) A taxonomy of diagram taxonomies. In Proceedings Thinking with Diagrams 98, 60-70.
  • Brodlie, K.W. Carpenter, L.A.. Earnshaw, R.A. Gallop, J.R. Hubbold, R.J. Mumford, A.M. Osland, C.D & Quarendon, P. (1992) Scientific visualization - Techniques and applications, Springer-Verlag, Berlin
  • Burkhard, R., 2004. Learning from Architects: The Difference between Knowledge Visualization and Information Visualization, in: Eighth International Conference on Information Visualization (IV04), London.
  • Burkhard, R., 2004. Visual Knowledge Transfer between Planners and Business Decision Makers, in: Van Leeuwen, J. P. and Timmermans, H. J. P., Developments in Design & Decision Support Systems in Architecture and Urban Planning. Eindhoven University of Technology, Eindhoven: 193-208.
  • Burkhard, R. and Meier, M., 2004. "Tube Map: Evaluation of a Visual Metaphor for Interfunctional Communication of Complex Projects"; Proceedings of I-KNOW '04, Graz, Austria, June 30 - Juli 2, 449-456.
  • Card, S. K., Mackinlay, J. D. & Shneiderman, B., (eds.) (1999). Readings in information visualization: Using vision to think. Morgan Kaufman.
  • Chi, E.H. (2000) A taxonomy of visualization techniques using the data state reference model, Proc. of the IEEE Symposium on Information Visualization, pp. 69-75.
  • Doelker, C. (1997) Ein Bild ist mehr als ein Bild, Visuelle Kompetenz in der Multimedia- Gesellschaft, Klett-Cotta, Stuttgart
  • Eppler, M. (1999) Conceptual Management Tools, NetAcademy Press.
  • Eppler, M. (2002) Wissen sichtbar machen: Erfahrungen mit Intranet-basierten Wissenskarten, in: Pawlowksy, P., Reinhardt, R. (Eds.): Wissensmanagement: Instrumente und Interventionen, Luchterhand, Neuwied
  • Eppler, M. (2002) Making knowledge visible through knowledge maps, in: Holsapple (Ed.): Knowledge management handbook, Springer, New York
  • Eppler, M. (2003) The Image of Insight: Using Visual Metaphors to Communicate Knowledge, in: Maurer, H. (Ed.): Journal of Universal Computer Science, I-Know Proceedings, Springer, Heidelberg
  • Eppler, M., 2004. Facilitating Knowledge Communication through Joint Interactive Visualization, in: Journal of Universal Computer Science, Vol. 10, Issue 6, pp. 683-690.
  • Fayyad (2001) Knowledge visualization in Data Mining, Addison-Wesley, New York
  • Galloway, D. (1994) Mapping work processes, ASQC Quality Press, Milwaukee
  • Henschel, G. (2003) Die wirrsten Grafiken der Welt. Nachwort von Michael Rutschky. Hoffmann und Campe, Hamburg
  • Horn, R. (1989) Mapping hypertext, Lexington Institute, Lexington
  • Horn, R.E. (1998) Visual language. Global Communication for the 21st Century. Macro VU.
  • Huff, A. (1990) Mapping strategic thought, Wiley, London
  • Huff, A. (2001) Mapping strategic knowledge, Wiley,London
  • Lohse, G., Biolsi, K., Walker, N., & Rueter, H. (1994): A classification of visual representations, in: Communications of the ACM, p. 36-49.
  • Peterson, M. (1995) Interactive and animated cartography, Prentice Hall
  • Sparrow, J. (1998) The role of physical representations in knowledge elicitation, Knowledge in Organizations, Sage, Thousand Oaks, pp. 51-78.
  • Spence, R. (2001). Information visualization. Addison-Wesley, ACM Press
  • Tory, M. & Möller, T. (2002) A model-based visualization taxonomy, School of Computing Science, Simon Fraser University
  • Tufte, E R. (1985) The visual display of quantitative information. Cheshire, Conneticut
  • Tufte, E. R. (1990) envisioning information. Cheshire, Conneticut
  • Tufte, E.R. (1997) Visual explanations. Cheshire, Conneticut
  • Tversky, B. (2001) Spatial schemas in depictions, in: Gattis, M. (Ed.) Spatial Schemas and Abstract Thought, Boston: MIT Press.
  • Veale,T. (1999) Pragmatic forces in metaphor use: the mechanics of blend recruitment in visual metaphors.In: Nehaniv C. (Ed.),Computation for metaphors analogy,and agents (pp.37-51).Springer Verlag, Berlin/Heidelberg
  • Wurman, R.S. (2001) Information anxiety2, Que, Indianapolis
  • Wurman, R.S. (1996) Information architects, Graphis, Zürich

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Decision Making

  • Baron, J. (2000) Thinking and Deciding, Cambridge University Press, New York
  • Clemen, R. T. (1996) Making Hard Decisions: An Introduction to Decision Analysis, Duxbury Press, Belmont (CA)
  • Gigerenzer, G., & Selten, R. (Eds.) (2001) Bounded rationality: The adaptive toolbox, MIT Press, Cambrige (MA)
  • Harvard Business Review (2001) Harvard Business Review on Decision Making, Harvard Business School Press, Boston (MA)
  • Hastie, R., & Dawes, R. (2001) Rational Choice in an Uncertain World, Sage, Thousand Oaks
  • Kahneman, D. & Tversky, A. (Eds.) (2000) Choices, Values, and Frames, Cambridge University Press, Cambridge (UK)
  • March, J. G. (1994) A Primer on Decision Making, The Free Press, New York
  • Payne, J. W., Bettman, J. R., & Johnson, E. J. (1993) The adaptive decision maker, Cambridge University Press (Cambridge, UK)
  • Plous, Scott (1993) The psychology of judgment and decision making, McGraw Hill, New York
  • Gilovich T., Griffin, D., & Kahneman, D. (Eds.) (2002) Heuristics and Biases. The Psychology of Intuitive Judgment, Cambridge University Press, Cambridge (UK)
  • Weber, E. U., Baron, J., Loomes, G. (Eds.) (2001) Conflict and Tradeoffs in Decision Making, Cambridge University Press, Cambridge (UK)

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Experts & Expertise

  • Anderson, J.R. (Ed.) (1981) Cognitive Skills and their acquisition, Lawrence Erlbaum, Hillsdale (NJ)
  • Anderson, J. R. (1982) Acquisition of cognitive skill, Psychological Review, 89, 369-406
  • Chi, M. T.H., Glaser R., & Farr, M. J. (Eds.). (1988) The nature of expertise, Erlbaum, Hillsdale (NJ)
  • Gruber, H. & Mandl, H. (1996) Das Entstehen von Expertise, in: Hoffmann, J.; Kintsch, W. (Eds.) : Lernen. Hogrefe, Goettingen, pp. 583-615, Serie: Enzyklopaedie der Psychologie, Themenbereich C, Theorie und Forschung, Serie II, Kognition, Band 7
  • Gruber, H. & Mandl, H. (1996) Expertise und Erfahrung , in: Gruber H., Ziegler Albert (Eds.) Expertiseforschung. Theoretische und methodische Grundlagen, Westdeutscher Verlag, Opladen, pp. 18-34
  • Hitzler, R. (1994). Wissen und Wesen des Experten, In: Hitzler, R., Honer, A., & Maeder, C. (Eds.), Expertenwissen, Westdeutscher Verlag, Opladen, pp. 13- 30
  • Lunce, S.E., Iyer, R.K., Courtney, L.M., & Schkade, L.L. (1993) Experts and Expertise: An Identification Paradox, in: Industrial Management and Data Systems, 93( 9): 3-9.
  • Mieg, H. A. (2001). The Social Psychology of Expertise. Erlbaum, Mahwah (NJ)
  • Newell, A., & Simon, H. A. (1972) Human problem solving, Prentice-Hall, Englewood Cliffs (NJ)
  • Reuber, R. (1997) Management experience and management expertise, in: Decision Support Systems 21, pp. 51-60.
  • Shanteau, J. (1992) The psychology of experts, in: Wright G. & Bolger F. (Eds.), Expertise and decision support, Plenum, New York, pp. 11-23
  • Sternberg, R. J. (1998) Metacognition, abilities, and developing expertise: What makes an expert student? In: Instructional Science, 26, 127-140
  • Stewart, D. D., & Stasser, G. (1995) Expert role assigment and information sampling during collective recall and decision making. Journal of Personality and Social Psychology, 69(4), 619-628.

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